Effective Date: April 5, 2025

Kopelman Venture LLC – Representing All RootMD Products

At Kopelman Venture LLC (“Kopelman Venture,” “we,” “our,” or “us”), we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy applies to all RootMD-branded websites, products, and services managed or distributed by Kopelman Venture LLC, including all digital content, communications, and customer interactions.

By using any RootMD product or service, you agree to the practices described in this policy.

1. Definitions

• Account: A profile or registration used to access RootMD services.
• Device: Any internet-connected hardware like a phone, computer, or tablet.
• Personal Data: Any data that identifies or can be used to identify you.
• Service Providers: Third-party companies we work with to deliver or support our Services.
• Usage Data: Automatically collected technical or behavioral information related to your use.
• You: The individual using or accessing any RootMD product or platform.

2. Information We Collect

We may collect information directly from you or your device, including:

• Contact Details: Name, email address, phone number, shipping address.
• Health & Wellness Data: Voluntarily submitted health information related to product use.
• Payment Info: Billing data, credit card numbers, or other payment credentials.
• Device & Technical Info: IP address, browser type, platform, app crash reports.
• Location Data: Your approximate or precise location if enabled on your device.
• User-Generated Content: Any content submitted via forms, reviews, or social features.

3. How We Use Your Information

• Operate and personalize your experience with RootMD.
• Process orders and manage your account.
• Improve our products and digital experience.
• Send updates, support responses, and promotional messages (which you can opt out of).
• Comply with legal requirements and protect RootMD’s integrity and user safety.

We may also use anonymized data to analyze trends and performance across our user base.

4. When We Share Your Information

We never sell your personal information. We may share it only when necessary:

• With trusted service providers helping us operate our platforms and fulfill orders.
• In response to legal obligations or to protect rights and safety.
• As part of a business transfer, such as a merger, sale, or acquisition.
• With your consent, or when you interact with features that involve third-party partners.

We may also share de-identified or aggregate data for reporting or research purposes.

5. Third-Party Links and Tools

Our websites or communications may include links to third-party services. These are not governed by this Privacy Policy, and we are not responsible for their privacy practices. Please review their policies before submitting personal information.

6. Your Privacy Rights

If you live in California, the European Economic Area (EEA), or another region with privacy regulations, you may have the right to:

• Access or correct your personal data.
• Request deletion or restrict processing of your data.
• Object to marketing or certain data uses.
• Request a copy of your data in portable format.
• Withdraw consent at any time.

To exercise your rights, email support@therootmd.com. We may require verification before fulfilling your request.

7. Children’s Privacy

RootMD products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we’ve inadvertently collected such data, we will delete it.

8. Security Measures

We use commercially reasonable methods to safeguard your information. However, no system is completely secure. In the event of a data breach, we may notify you via email, depending on legal requirements and the severity of the situation.

9. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. When your data is no longer needed, we delete or anonymize it.

10. GDPR Compliance

If you are located in the EU or EEA, we process your data under the legal bases of consent, contract performance, legal obligation, or legitimate interest. You may contact your local Data Protection Authority to raise concerns about your data rights under the GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with the updated effective date. Continued use of RootMD products after such updates signifies your acceptance.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Kopelman Venture LLC
Email: support@therootmd.com