Effective Date: June 26, 2026

Welcome to the RootMD LLC website ("RootMD," "Company," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of all RootMD websites, mobile websites, online stores, educational content, hair quizzes, subscriptions, social media pages, digital services, products, and any other services offered by RootMD LLC collectively, the "Services".

By visiting, accessing, browsing, purchasing from, or otherwise using any portion of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should discontinue use of the Services immediately.

1. Eligibility

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to purchase products from RootMD.

If you use the Services on behalf of another individual or organization, you represent that you have the authority to bind that person or entity to these Terms.

2. About RootMD

RootMD LLC develops, markets, and sells cosmetic hair care products, dietary supplements, educational materials, and related wellness products intended to support healthy-looking hair and scalp.

RootMD also provides educational resources, online assessments, and informational content relating to hair health.

Unless explicitly stated otherwise, RootMD does not provide medical diagnosis, treatment, or personalized medical care through its website.

3. No Medical Advice

The information provided throughout the Services—including articles, blogs, videos, educational materials, product descriptions, FAQs, quizzes, emails, text messages, and social media content—is provided solely for educational and informational purposes.

Nothing contained on the Services constitutes:

• Medical advice
• Dermatologic advice
• Surgical advice
• A physician-patient relationship
• A diagnosis
• A treatment recommendation
• A substitute for consultation with your physician or healthcare provider

Always consult your physician or another qualified healthcare professional before beginning any supplement, hair loss treatment, medication, or wellness regimen.

Never disregard professional medical advice because of something you read on the RootMD website.

If you believe you are experiencing a medical emergency, immediately call 911 or seek emergency medical care.

4. FDA Disclaimer

Statements regarding dietary supplements sold by RootMD have not been evaluated by the United States Food and Drug Administration unless expressly stated.

RootMD products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results vary.

5. Cosmetic Products

Hair care products sold by RootMD are cosmetic products intended to improve the appearance and condition of hair and scalp.

Results depend upon numerous factors including:

• Genetics
• Age
• Hormonal status
• Underlying medical conditions
• Medication use
• Nutritional status
• Consistency of product use
• Individual response

RootMD does not guarantee specific cosmetic or hair growth results.

6. Hair Quiz

RootMD may offer an online Hair Growth Quiz or other assessments designed to provide educational recommendations.

The Hair Quiz:

• Is not a medical examination.
• Does not diagnose medical conditions.
• Does not replace consultation with a physician.
• Is based entirely upon information voluntarily provided by the user.

Recommendations generated through the Hair Quiz are informational only and should not be interpreted as individualized medical advice.

7. Product Purchases

By purchasing products through RootMD you agree that:

• You are authorized to use the payment method submitted.
• Billing information provided is accurate.
• Shipping information is accurate.
• RootMD may cancel any order for fraud prevention, inventory limitations, pricing errors, suspected abuse, or other legitimate business reasons.

Title and risk of loss transfer upon delivery to the shipping carrier where permitted by applicable law.

8. Pricing

Prices are listed in U.S. Dollars unless otherwise stated.

RootMD reserves the right to:

• Change pricing
• Modify promotions
• Discontinue products
• Correct pricing errors
• Limit quantities
• Refuse any order

Pricing displayed on social media, advertisements, or affiliate websites may not always reflect current website pricing.

9. Subscription Services

Certain products may be offered as recurring subscriptions.

By enrolling, you authorize RootMD to automatically charge your payment method at the selected renewal interval until cancelled.

You may cancel or modify your subscription through your customer account prior to your next billing date.

Failure to cancel before renewal authorizes the recurring charge.

RootMD reserves the right to modify subscription pricing upon advance notice where required by applicable law.

10. Shipping

Estimated shipping times are estimates only.

RootMD is not responsible for delays caused by:

• Weather
• Carrier delays
• Customs
• Holidays
• Incorrect addresses
• Force majeure events

Customers are responsible for providing accurate shipping information.

Additional shipping fees resulting from incorrect addresses may be charged to the customer.

11. Returns & Refunds

Returns are governed by the Return Policy posted on the RootMD website.

RootMD reserves the right to deny refunds in cases involving abuse, fraud, excessive returns, or products that have been substantially used contrary to the posted policy.

12. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify RootMD immediately if you suspect unauthorized use of your account.

RootMD reserves the right to suspend or terminate accounts suspected of fraud, abuse, or violations of these Terms.

13. Intellectual Property

All content available through the Services—including but not limited to:

• Logos
• Product names
• Trademarks
• Images
• Product photography
• Videos
• Articles
• Blog posts
• Graphics
• Educational materials
• Software
• Website design
• Marketing materials

is the exclusive property of RootMD LLC or its licensors and is protected by United States and international intellectual property laws.

No portion of the Services may be copied, reproduced, distributed, sold, modified, republished, or exploited without the prior written consent of RootMD LLC.

14. User Reviews & Submitted Content

If you submit reviews, testimonials, comments, photographs, videos, before-and-after images, or other content, you grant RootMD LLC a perpetual, worldwide, royalty-free, irrevocable license to use, edit, reproduce, publish, distribute, advertise, and display such content in any media.

You represent that you own or have permission to submit such content and that it does not infringe upon the rights of any third party.

15. Acceptable Use

You agree to use the Services only for lawful purposes. You agree that you will not:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the Services or any servers connected to the Services.
• Use any robot, scraper, crawler, or automated system to collect information from the Services without our written permission.
• Upload malicious code, viruses, ransomware, or harmful software.
• Interfere with the operation or security of the Services.
• Misrepresent your identity or impersonate another person or entity.
• Submit false or misleading information.
• Use the Services in any manner that could damage RootMD, its customers, or its reputation.

RootMD reserves the right to investigate and take appropriate legal action against anyone who violates these Terms.

16. User Submissions

Any suggestions, feedback, ideas, comments, or other materials submitted to RootMD become non-confidential unless otherwise required by law.

By submitting content, you grant RootMD LLC a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and create derivative works from such submissions for any lawful business purpose.

17. Educational Content

Articles, blog posts, videos, podcasts, webinars, downloadable guides, newsletters, and other educational materials are intended solely for general educational purposes.

Although RootMD strives to provide accurate and current information, we do not guarantee that any educational content is complete, accurate, or up to date.

Scientific understanding evolves, and recommendations may change over time.

18. Testimonials

Testimonials appearing on the Services reflect individual customer experiences.

These experiences are personal to those individuals and do not guarantee that future customers will achieve similar results.

Individual outcomes vary significantly depending on genetics, medical history, consistency of use, age, hormones, medications, and numerous other factors.

19. Before-and-After Photographs

Any before-and-after photographs are intended solely to demonstrate individual results.

Photographs should not be interpreted as typical or guaranteed outcomes.

Images may depict results obtained through combinations of products, medical treatments, hair transplant surgery, prescription medications, or other interventions.

20. Third-Party Websites

The Services may include links to third-party websites, retailers, healthcare providers, affiliates, or social media platforms.

RootMD does not control these third-party websites and is not responsible for:

• Their content
• Their privacy practices
• Their products or services
• Their security
• Their availability

Accessing third-party websites is done entirely at your own risk.

21. Product Availability

RootMD reserves the right to:

• Discontinue products
• Modify ingredients
• Update packaging
• Limit quantities
• Restrict sales
• Refuse service
• Cancel orders

without prior notice.

Product photographs are intended for illustrative purposes and may differ slightly from the products received.

22. Allergies & Product Safety

Customers are responsible for reviewing product ingredient lists before use.

Discontinue use immediately if irritation, allergic reaction, or unexpected symptoms occur.

Consult a physician if symptoms persist or worsen.

RootMD is not responsible for reactions resulting from known allergies, improper use, misuse, or failure to follow product instructions.

23. Limitation of Liability

To the fullest extent permitted by applicable law, RootMD LLC, its owners, officers, employees, affiliates, contractors, suppliers, licensors, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to:

• Use of the Services.
• Inability to access the Services.
• Product purchases.
• Delayed shipments.
• Product availability.
• Website interruptions.
• Data loss.
• Errors or omissions.
• Reliance upon educational information.
• Third-party services.

Where permitted by law, RootMD's total liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

24. Disclaimer of Warranties

The Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, RootMD disclaims all warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Availability
• Reliability

RootMD does not warrant that:

• The website will always be available.
• The Services will be uninterrupted.
• The Services will be error-free.
• Defects will always be corrected.
• The website will be free of viruses or harmful components.

25. Indemnification

You agree to defend, indemnify, and hold harmless RootMD LLC and its officers, members, employees, affiliates, contractors, suppliers, successors, and assigns from any claims, liabilities, damages, losses, expenses, and attorneys' fees arising out of:

• Your use of the Services.
• Your violation of these Terms.
• Your misuse of any products.
• Your violation of applicable law.
• Your infringement of another person's rights.

26. Arbitration

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration rather than in court, except for matters eligible for small claims court.

Arbitration shall be conducted under the rules of the American Arbitration Association unless otherwise required by law.

Each party shall bear its own attorneys' fees unless otherwise awarded by the arbitrator.

27. Class Action Waiver

You agree that disputes will be resolved solely on an individual basis.

You waive any right to participate in a class action, class arbitration, representative action, or consolidated proceeding against RootMD LLC to the fullest extent permitted by law.

28. Force Majeure

RootMD shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Fire
• Flood
• Severe weather
• Government actions
• Labor disputes
• Supply chain interruptions
• Internet outages
• Cyberattacks
• Acts of war
• Pandemics

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any legal proceeding not subject to arbitration shall be brought exclusively in the appropriate state or federal court located in Florida.

30. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

31. No Waiver

Failure by RootMD to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

32. Assignment

RootMD may assign or transfer its rights and obligations under these Terms without notice.

You may not assign your rights or obligations without our prior written consent.

33. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies posted on the Services, constitute the entire agreement between you and RootMD LLC regarding your use of the Services.

34. Changes to These Terms

RootMD may revise these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

35. Contact Information

Questions regarding these Terms may be directed to: