Natural DHT Defense Formula

DHT (dihydrotestosterone) is a hormone linked to hereditary hair thinning in both men and women. In people who are genetically sensitive to DHT, hair follicles can gradually shrink over time, leading to finer, weaker hair and reduced density.

Our formula uses plant-based ingredients traditionally valued for supporting healthier hair growth and helping reduce the effects of DHT sensitivity. Ingredients like saw palmetto and pumpkin seed oil help support follicle health while nourishing the scalp and hair from within.

Yes. Saw palmetto is one of the most widely recognized natural ingredients used to help support healthier hair by reducing the impact of DHT on hair follicles.

Pumpkin seed oil contains phytosterols and essential fatty acids that help nourish the scalp and support fuller, healthier-looking hair over time.

Hair growth is gradual and requires consistency. Most people begin noticing improvements in shedding, hair texture, and overall density after several months of daily use.

Yes. The RootMD Natural DHT Defense Formula was designed for both men and women experiencing hair thinning or excessive shedding.

Yes. This formula can be combined with topical hair growth products, shampoos, conditioners, and physician-guided hair restoration plans.

No. The RootMD Natural DHT Defense Formula is designed as an easy-to-use daily supplement and does not require a prescription.

RootMD products are available online through our official website and in select hair transplant clinics.

We accept all major credit cards, as well as PayPal, Google Pay, and Amazon Pay. Eligible customers can also take advantage of flexible payments through Shop Pay.

Absolutely. You can reach our customer support team at (305) 590-5660, Monday through Friday from 9 AM to 5 PM EST. Please have your order and payment details ready when you call.

For U.S. orders, we typically process orders within 1–3 business days from the payment date. Orders placed before 12 PM EST are usually shipped the same day. For international orders, processing time is typically 2–4 business days.

Once your order has shipped, we’ll email you tracking details. If you haven’t received tracking info within 3 business days, feel free to reach out to us at support@therootmd.com.

No problem—just email us at support@therootmd.com with the corrected address, and we’ll update your order right away.

When checking out with your chosen RootMD product, select your preferred delivery frequency to start a subscription. It’s that easy.

Send us an email at support@therootmd.com with the name and address associated with your account. Our team will help you regain access.

If your order hasn’t been processed or shipped yet, we can help. Contact us as soon as possible at support@therootmd.com with your order information.

Yes! We offer free shipping on U.S. orders over $35, on all subscription orders, and to select international countries.

We partner with USPS, First Mile, FedEx, and UPS. To keep shipping costs low and delivery times efficient, we compare carrier rates and choose the most optimal option for your location.

• U.S. orders typically arrive within 7–10 business days after shipping.
• International orders can take up to 28 days, depending on the destination and customs processing.

At this time, we do not offer expedited shipping. However, we do everything we can to ensure prompt processing and delivery within our standard shipping timeframes.

Yes, we currently ship to select countries outside the U.S., including Canada and the UK.

If your order is taking longer than expected:

• Check your tracking information for any updates or delivery delays.
• Contact the shipping carrier directly for more insight if the tracking details are unclear.
• Reach out to us at support@therootmd.com and we’ll do our best to help resolve the issue.

Please keep in mind that occasional delays can happen due to weather, holidays, or logistical issues—but we’re always here to support you.

This can happen occasionally. Here’s what to do:

• Double-check your shipping address.
• Look around your property or mailbox area.
• Check with neighbors, building staff, or household members.
• Contact the carrier for additional delivery details.

If you still can’t locate the package, email support@therootmd.com and we’ll help you investigate further.

Unfortunately, we’re unable to guarantee specific delivery dates or time windows. We process U.S. orders within 1–3 business days, and international orders within 2–4 business days.

If your order hasn’t shipped yet, we can update the address—just email us at support@therootmd.com as soon as possible. Once the order is shipped, we’re unable to make changes, so please double-check your shipping info before completing your purchase.

Yes! We ship to both PO Boxes and APO/FPO addresses within the United States.

Not at this time. All orders are shipped directly from our fulfillment centers.

Yes, shipping may take a bit longer during peak holiday seasons due to high carrier volume. We recommend ordering early during those times, and we’ll continue doing our best to get your order to you as quickly as possible.

Due to the nature of our product and for health and safety reasons, we do not accept returns—even if the item is unopened. We appreciate your understanding and are always here to answer any questions you may have before you place your order. If you experience any issues with your purchase, please reach out to us at support@therootmd.com, and we’ll do our best to help.

We restock our products regularly. If something you’re looking for is currently unavailable, please check our website for the most up-to-date availability. You can also sign up for restock notifications on the product page.

Yes! For select products, we offer pre-orders ahead of restocks. If pre-order is available, you’ll see the option directly on the product page at therootmd.com.